What to include
- the affected system, domain, or specific page
- clear steps to reproduce the issue
- the observed and potential impact
- a safe way to contact you with questions
Please note
Do not send passwords, private keys, or unnecessary personal data. Avoid accessing other people’s data, disrupting the service, or running automated load tests. Reporting an issue does not authorise further testing. Please refrain from public disclosure until the issue has been clarified.
We will acknowledge receipt and respond after an initial review as soon as reasonably possible. We do not currently offer a bug bounty programme.
Other enquiries
Send general enquiries to contact@mainframe-it.com and technical questions from existing customers to support@mainframe-it.com.